用同理傾聽需要時間和精力，但這是非常值得的，因為同理傾聽可以建立你和對方的互相信任和尊重。
同理聆聽是指聆聽者，聚焦聆聽對方話語中的情緒感受，以及背後的內心需要和價值。
同理聆聽小貼士
- 表示認同對方的感受：當你傾聽時，設身處地為那個人著想。
- 完全沉浸在聆聽中，不要評判或分心。
- 專心！專心！專心！想像自己是一支雷射筆，聚焦著對方。
- 使用積極性的回應。例如： 是嗎？可以告訴我更多嗎？2. 聼上去很像很刺激！ 3.之後發生什麽事?
- 切勿使用任何否認對方情緒話語，尊重對方的感受。例如：唉，都不是哪麽差吧！很多人/ 我比您更糟糕。不要太過傷心了。
👍同理聆聽可能使人疲憊的，但透過練習會提高你的技能。嘗試選擇一些不會太消耗你情緒的話題去練習，例如聆聽一下朋友的職場經驗，或者是同事吐糟一下家庭的瑣碎事。
Listening with empathy takes time and energy, but it’s well worth it, because it builds the relationship between the listener and the speaker effectively.
Empathetic listeners pour themselves into the listening experience so that they can better understand the speaker’s emotions and their feelings.
Tips for listening with empathy
- While you listen, put yourself in that person’s shoes and identify with her/his feelings.
- To completely immerse in the listening experience without judging or becoming distracted.
- Pay full attention. Act like a laser-pointer, focus on your speaker.
- Use acknowledging responses, such as “I see, uh-huh.” , “Tell me more about that,”, “I can see why you feel so upset about this. “Is that the first time this happened?”
- Honor the speaker’s feelings, and don’t use any phrases that would discourage them, such as, “That’s not that bad,”, “It’s all going to be fine.”
👍Practicing empathetic listening could be emotionally draining. Start practicing in less difficult conversations that are not too personally to you. For example, listening to a friend who talks about his situation at work, or a colleague complains about her child last night.
Reference: Effective listening in LinkedIn Learning